How we work

North Wales Community Law are a small team of expert solicitors, caseworkers and other staff who help people to access justice and uphold their legal rights.

Our help is free. We’ll never charge you for legal advice. Where there might be a cost involved in helping you (a court fee for example), we’ll let you know and explain things clearly.  If you need to attend an appointment and can’t afford the cost of travel, we may be able to help.

We know that problems affecting the most important things in life, like your home and your family, can be worrying, complicated, and can cause other issues or make them worse. Understanding your rights and asking for help can feel daunting.

At North Wales Community Law we want to make it as easy as possible for you to get the help you need.

Our team are friendly and welcoming. We will give you the time you need to explain your situation and how you’d like us to help you. We’ll do our best to work at your pace and explain your options and what the outcomes might be, so you can make an informed decision that is best for you. We’ll be clear about what you can expect to happen next, when, and what’s involved. We’ll be honest about when and why we can’t help you, and do our best to help you find someone who can.

What happens when you contact us

Whether you leave a message, email, or send a message through our website, we’ll get in touch as quickly as possible. Find out how to contact us here.

When we contact you, or if you call during our opening hours, one of the team will ask for some information like your name, date of birth, where you live, how you’d like us to contact you in future, and the kind of problem you’re looking for help with.

To find out more about your situation and how we might be able to help, we may ask you to send us copies of documents, such as letters you’ve received. You can find out how we store your information here.

We’ll look carefully at what you’ve told us and any other information you have sent, and let you know as quickly as possible whether we can help.

If we can help, a solicitor will contact you to make an appointment or discuss your case further. You’ll receive a letter telling you what you can expect from us and what you can do if something goes wrong.

If we’re not the best people to help you, or you need extra help that we can’t offer, we’ll do our best to put you in touch with someone who can.

We work with lots of local organisations who offer help with many different things, such as:

  • Making sure you’re receiving all the welfare benefits you’re entitled to
  • Helping with food, clothes and furniture for you and your family
  • Helping with your mental or physical health
  • Worries about your safety

We can also put you in touch with other solicitors who are experts in different kinds of law, like immigration, employment and discrimination.

If you’d like us to, we can let you know who is able to help and how to contact them. We can also introduce you to them, and arrange for you to speak with them.

If at any point during your case there are decisions to make about which options to take, we’ll advise you of those options, any risks and the possible outcomes. Our role is to advise you. We’ll never make decisions on your behalf.

When we complete work on your case, we’ll let you know, explain the outcomes, and send you a letter confirming this.

How can I get help?

Find out about where we work and how to contact us.